Round Two, What’s New? Comparing Two Phases of UX Research at the University of Toronto Scarborough Library​

Abstract

User testing is a valuable method for measuring user habits and expectations, as well as identifying problematic areas for improvement within a website. In this poster, we compare two phases of user experience research carried out on the University of Toronto Scarborough Library website using a mixture of qualitative and quantitative research methods. In particular, we discuss methods used for task-oriented usability testing and card sorting procedures using pages from our website. Widely applicable results from this study include key findings and lessons learned in order to improve library websites.

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user experience, UX, user-centred design, usability testing, card sorting, academic libraries, library websites

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Creative Commons

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