Understanding User Habits for the Improvement of Library Websites: A Usability Case Study at the University of Toronto Scarborough

Abstract

With the rise of virtual library users and a steady increase in digital content, it is imperative that libraries build websites which provide seamless access to key resources and services. Usability testing is a valuable method for measuring user habits and expectations, as well as identifying problematic areas for improvement within a website. In this presentation, we provide an overview of user experience research carried out on the University of Toronto Scarborough Library website using a mixture of qualitative and quantitative research methods and detail insights gained from subsequent data analysis. In particular, we discuss methods used for task-oriented usability testing and card sorting procedures using pages from the library website. Takeaways from this presentation include key findings and lessons learned, as well as application strategies within other organizational contexts.